24/7
Critical flow monitoring
Customer Support Center
Reliable support for global customer travel partners
Find guidance for account onboarding, API integration, flight and hotel operations, post-booking coordination, and data security across CharmTrvl content networks.
2
Flight and hotel lines
100+
POS connection experience
Support Channels
Choose the right channel for your business scenario and we will route the request to the proper team.
Account & Onboarding
Support for buyer and supplier registration review, permissions, login access, and account setup.
For new customers and admins
Submit Account RequestAPI Integration
Guidance for scope confirmation, testing, field definitions, callbacks, and pre-launch checks.
For technical owners
Contact Integration TeamFlight Support
Support for search, booking, ticketing, order status, changes, refunds, and post-booking coordination.
ticket.support@charmtrvl.com
Contact Flight SupportHotel Support
Support for hotel inventory, price availability, mapping quality, booking confirmation, and order changes.
hotel.support@charmtrvl.com
Contact Hotel SupportHow Requests Are Handled
Requests are routed by business impact and urgency to reduce repeated communication.
- 1
Submit Details
Share business line, order ID, API request data, screenshots, or reproduction steps.
- 2
Set Priority
Support evaluates transaction impact, affected customers, and launch timeline.
- 3
Investigate Together
Product, technology, operations, or supply teams coordinate on the diagnosis.
- 4
Close the Loop
We share the result, prevention suggestions, and any required process changes.
FAQ
Frequently Asked Questions
Common topics from partners to help you decide the next step faster.
Accounts & Partnership
How long does onboarding take after registration?
Timing depends on information completeness, business model, and compliance review. Please provide company details, contacts, business scope, and required qualification documents.
How do I update account, contact, or company details?
Submit the change through the contact page and specify the fields to update. Entity or permission changes may require additional authorization.
API & Technology
How are testing and production environments different?
Testing is for integration, workflow validation, and exception scenarios. Production is for real transactions and should not be used for stress tests or invalid orders.
What should be prepared for API integration?
Prepare business scenarios, expected traffic, sales markets, currencies, payment methods, callback URLs, and technical contacts.
Orders & After-sales
What information is needed for an abnormal order status?
Provide order ID, creation time, business line, API request and response, screenshots, and expected handling result.
How are flight changes or hotel modifications handled?
Contact the related business support email with order ID, passenger or stay information, change reason, and preferred outcome.
Support
Need More Help?
For new partnerships, complex integrations, or urgent orders, contact us directly and we will assign the right team.